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Vodafone (New York Stock Exchange: VOD) UK have announced it has won ‘The European Unified Communications Solution of the Year’ claim at this year’s European IT Excellence Awards, held in London late cobbler’s last week.
Vodafone was presented with the awarding for its unified communication theory solution for Carole Ogden Nash Insurance. By overhauling the motorcycle insurance policy specialists’ call option center operations, Vodafone’s result has improved client service, productiveness and efficiency. As a resultant role, Carole Ogden Nash has apparently seen a 50 increase in outbound calls to support marketing efforts and a 57% step-up in first metre call option resolution.
This latest award follows Vodafone’s win at the Comms National Awards late last year, where it scooped the Contact Centre Solution of the Year title for the Carole Nash contact center result.
Of course of action, this is really just an exercise of the mightiness of a goodness Unified Communications solution – when you tie together fixed and mobile, voice and data, you tin can have quite a powerful solutions-set. Within that quad, Vodafone do things very well – so if you’re meter reading from a business perspective, then check-out procedure out Vodafone’s result here.
[Via: Vodafone]
